Our rules

Delivery

Delivery takes place through transport companies. Delivery times are based on the information provided by the transport company and the warehouse stock. You can find out a more precise delivery time by phone or by writing an e-mail.

At the time of receipt, the buyer should make sure that the goods have been delivered and not damaged. If the goods are damaged or not fully delivered, a note must be made on the shipping documents. If the mark is not made, the recipient assumes responsibility for the goods received.

Warranty conditions

The goods offered by the online store www.teplodar.eu are guaranteed for 2 years. When purchasing a product, a bill of lading or a check with a fixed time of purchase acts as a warranty card.

The warranty covers damage caused by manufacturing defects or the quality of raw materials. If the product has such problems during the warranty period, please notify us using the address provided in the "Contacts" section. If repairs are required, deliver the product together with the warranty card and proof of payment to one of our stores. Free warranty repairs will be performed according to the manufacturer's instructions.

To avoid misunderstandings, please read the instructions for use of the product carefully.

Warranty conditions:

    The warranty does not cover mechanical damage to the product, scratches caused by careless use of the product.

    The warranty does not cover the design elements of the product.

    Warranty repairs will not be performed on goods damaged by water unless the body is marked "waterproof".

    The manufacturer has the right to refuse warranty repair of the product if traces of unqualified repairs are visible.

    If the buyer is unable to present a valid check or bill of lading, the warranty is void.

    The repair of the warranty does not cover damage to the product caused by fire, flood, earthquake or other natural disasters.

    These warranty conditions are in accordance with the consumer's rights.

Regulations No. 207 of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts" stipulate that the customer has the right to withdraw from the contract within 14 calendar days and return the goods purchased online to the seller.

As Section 12, Paragraph six of the Consumer Rights Protection Law stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal", the request to get acquainted with the product, view and return it is 322 Moscow, Riga.

1. Please do not damage the packaging of the product

2. The product must be cut in its entirety.

Please keep the original packaging.

The customer must deliver the product to the store at all times. The store does not keep copies of purchase agreements.

The purchase application can be made in Latvian and Russian.

Excerpt from the Consumer Protection Law:

Article 12. Right of withdrawal

(1) The right of withdrawal is the right of a consumer to unilaterally withdraw from a contract (refuse an order) within a specified term without paying a contractual penalty, interest or compensation for loss.

(2) The consumer may exercise the right of withdrawal to derogate from:

1) a contract entered into outside the place of permanent trade or provision of services;

2) distance contract;

3) (excluded from 23.02.2011 by the Law of 28.10.2010).

(3) At the time of concluding the contracts referred to in Paragraph two of this Section or at the time of transfer of the goods or placing an order, the manufacturer, seller or service provider shall submit to the consumer a written withdrawal form stating the name, surname and address of the manufacturer, seller or service provider. a description of the right of withdrawal is also provided.

(4) A consumer shall address a written refusal to a person whose name (firm), name, surname and address are indicated in the refusal form. If the consumer is not provided with a written withdrawal form, the written withdrawal shall be addressed to the manufacturer, seller or service provider with whom the contract has been concluded. Sending the withdrawal within a specified period shall terminate the contract and release the consumer from any contractual obligations, except for the costs of returning the goods or the item to the manufacturer, seller or service provider.

(5) The consumer is obliged to return the product or thing to the manufacturer, seller or service provider (if the product or thing has been received) within seven days after sending the written refusal. The manufacturer, seller or service provider shall immediately, no later than 30 days from the date of receipt of the consumer's written withdrawal, refund to the consumer the amount paid for the product, thing or service before the termination of the contract. The manufacturer, seller or service provider is entitled not to refund the amount of money paid by the consumer for the product or thing until the consumer has returned the product or thing or submitted documents confirming the return or shipment of the product or thing.

(6) The consumer is responsible for maintaining the quality and safety of the product during the period of exercise of the right of withdrawal.

(As amended by the Laws of 22.11.2001, 27.10.2005, 21.05.2009 and 28.10.2010, which enter into force on 01.01.2011. See Paragraph 19 of the Transitional Provisions)

Excerpt from the Terms and Conditions of the Distance Contract:

The consumer may exercise the right of withdrawal to derogate from:

1) a contract entered into outside the place of permanent trade or provision of services;

2) distance contract;

the consumer may exercise the right of withdrawal and unilaterally withdraw from the contract within 14 calendar days if the parties have not agreed

longer term.

A distance contract is an agreement between a consumer and a seller or service provider based on an offer from a seller or service provider with an addressed or unaddressed print, standard letter, catalog, press advertisement accompanied by a subscription coupon, telephone, facsimile, Internet, e-mail, television, radio and other means of transmitting or transmitting information.

(7) SIA "SM Global" provides a warranty for HEATING BOILER products in accordance with the warranty period and operating conditions specified by the manufacturer in the instructions for use or in the manufacturer's warranty card. The warranty card is issued when purchasing the product. With the warranty card you can repair the product during the specified warranty period.

The warranty of the heating equipment is provided by the service centers authorized by the manufacturers. If the manufacturer does not have an authorized service center, the warranty is provided by a master accredited by SIA "SM Global" in accordance with the warranty period specified by the manufacturer.

Warranty obligations are canceled in the following cases:

if the product has been used without observing the warnings specified in the instructions for use;

if traces of unqualified repairs are visible on the goods;

if changes have been made in the construction or scheme of the goods;

if the serial number of the product has been changed, deleted or cannot be determined.

Defects that void the warranty:

damage caused by the entry of foreign bodies, substances, liquids, insects into the goods;

damage caused by a natural disaster, fire, domestic factors, accidental external factors (rapid voltage change in the electrical network, etc.), as well as accidents;

damage caused by the use of non-standard or low-quality consumables, spare parts, components, accessories.